You strive for excellence through your quality management programs to make sure you get the best out of your operations. You expect your supply chain partners to do the same.

That is why, at CEVA, we take Operations Excellence seriously. We don’t just talk about it, our reputation is built on the fact that we actually deliver it.

We have instilled a LEAN culture into our business, where everyone from our operations staff to our senior executives is empowered and trained to recognize and eliminate waste for the benefit of our customers. Our financial team use “LEAN Budgeting”. Our Head Office staff use “LEAN in the Office”.

We use a systematic approach that covers all stages in the implementation and execution of logistics services:

• Smart Solutions – rather than designing every customer’s supply chain from scratch, we have standardized our solutions so we can implement your operation more quickly, with less risk and run it more efficiently.
• Zero Defect Start-Up (ZDS) – our ZDS process ensures that every project gets off to a good start, which for you means it is implemented faster, more cost effectively and with much less risk.
• LEAN culture – we have invested time and effort in understanding how to apply ‘lean’ processes into logistics, and have empowered our employees to continuously find ways to improve logistics processes for you and your suppliers, by identifying and eliminating waste, inflexibility and variability.
• Global Standard Metrics (GSM) – our belief is “if you can’t measure it, you can’t manage it”. We have designed and applied a standard set of performance measures to drive continuous improvement in all of our sites worldwide in the key areas of Efficiency, Quality, Service, Safety, and People.

At CEVA, our reputation for Operations Excellence is not just built on our processes, but on the people who make them happen - we have more graduate engineers than any other logistics provider!

The approach means our employees are better trained and more highly motivated, resulting in lower absenteeism and higher retention, which can give you productivity improvements of over 10%.

From our design engineers who develop the right solutions for you, to the operators who execute your supply chain every day, to our account managers who ensure that you are satisfied with every aspect of our service, we truly believe we have the best people in the business, who are passionate about making your operations excellent.

Operations Excellence helps to make your business flow.

For one customer we achieved:

• 69% improvement in customer service
• 82% quality improvement
• 6.5% reduction in operating cost